jb77 Privacy Policy — Your Data, Your Rights
jb77 is committed to protecting the privacy of every player in Bangladesh. This policy explains what data we collect, why we collect it, and how it is protected.
Privacy at a Glance
The summary cards below outline the key points of this Privacy Policy. They are provided for ease of reference only. The full text of each section below is the authoritative statement of jb77's privacy practices.
1Introduction
jb77 ("the Platform", "we", "us") operates the online casino and sports betting platform available at jb77.vu. jb77 is committed to protecting the privacy and personal data of every registered player and site visitor. This Privacy Policy ("Policy") explains how jb77 collects, uses, stores, discloses, and protects personal information in connection with the operation of the jb77 platform.
This Policy applies to all personal data processed by jb77 in connection with the operation of its platform, including data collected during account registration, KYC verification, deposits and withdrawals, gameplay, customer support interactions, and use of the jb77 website. By registering an account or using the jb77 platform, you acknowledge that you have read this Policy and consent to the data practices described herein.
2Information We Collect
jb77 collects personal information in the following categories. Collection occurs at the time of account registration, during KYC verification, through your use of the platform, and through automated technical means:
- Identity data: full name, date of birth, gender (where provided), and copies of government-issued identity documents submitted for KYC verification purposes.
- Contact data: mobile phone number (used as the primary account identifier), and email address where provided.
- Financial data: mobile wallet transaction identifiers (bKash, Nagad, Rocket, Upay transaction references), deposit and withdrawal history, and account balance records. jb77 does not store full wallet PINs or OTPs.
- Technical data: IP address, device type, operating system, browser type and version, screen resolution, and session timestamps. This data is collected automatically when you access the jb77 platform.
- Gameplay and behavioural data: game history, bet amounts and outcomes, session duration, bonus usage, responsible gaming tool settings, and in-app navigation patterns.
jb77 collects only the personal data that is necessary for the purposes described in this Policy. Where possible, jb77 uses anonymised or aggregated data for analytical purposes rather than identifiable personal data.
3How We Use Your Information
jb77 processes personal data for the following purposes. Each purpose is supported by a legal basis as described in Section 4:
- Account management: creating and maintaining your jb77 account, verifying your identity at registration and during ongoing KYC reviews, and providing you with access to the platform's games and features.
- Transaction processing: facilitating deposits and withdrawals via bKash, Nagad, Rocket and Upay; maintaining accurate financial records; detecting and preventing fraudulent transactions.
- Regulatory compliance: fulfilling anti-money laundering (AML) and know-your-customer (KYC) obligations; reporting to law enforcement or regulatory authorities where required by law; retaining records for the legally required minimum retention periods.
- Customer support: responding to account enquiries, processing complaints, handling withdrawal disputes, and providing assistance with responsible gaming requests such as deposit limits and self-exclusion.
- Platform improvement: analysing aggregated and anonymised gameplay data to improve game selection, platform performance, promotional relevance, and user interface design.
- Marketing communications: sending you promotional offers, bonus notifications, and seasonal promotions relevant to Bangladesh players (such as Eid or BPL season offers) where you have not opted out of such communications. You may opt out of marketing emails at any time by contacting support.
4Legal Basis for Processing
jb77 processes personal data on the following legal bases:
- Contractual necessity: processing required to perform the contract between jb77 and the player — including account creation, deposit processing, game access, and withdrawal handling.
- Legal obligation: processing required to comply with AML, KYC, and other applicable regulatory requirements, including identity verification, transaction monitoring, and record-keeping obligations.
- Legitimate interests: processing for fraud prevention, platform security, responsible gaming monitoring, and improvement of platform features — where these interests are not overridden by the player's right to privacy.
- Consent: processing for marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw consent at any time by contacting jb77 support.
5Disclosure of Your Information
jb77 does not sell, rent, or trade personal data to third parties. jb77 may share personal data with third parties in the following limited circumstances only:
- Game providers and platform technology partners: jb77 shares session authentication data with its game providers (such as Pragmatic Play, Evolution Gaming, PG Soft, Spribe, and Ezugi) to the minimum extent necessary to deliver the games to your device. These providers are bound by data processing agreements requiring them to protect your data.
- Payment processors: jb77 passes transaction reference data to bKash, Nagad, Rocket, and Upay solely for the purpose of processing deposits and withdrawals. jb77 does not store full wallet credentials and does not have access to your wallet balance.
- Regulatory and law enforcement authorities: jb77 may disclose personal data where required to do so by applicable law, court order, or the lawful request of a competent regulatory or law enforcement body. jb77 will disclose only the data specifically required and will not volunteer additional data beyond the scope of the lawful request.
- Fraud prevention and security services: jb77 may share data with specialist fraud prevention and AML screening services to the extent necessary to detect and prevent fraudulent activity and money laundering on the platform.
6Payment Data and Financial Privacy
jb77 handles financial data with particular care given the sensitivity of payment information. When you make a deposit via bKash, Nagad, Rocket, or Upay, the transaction is initiated through the payment provider's own secure interface. jb77 receives a transaction confirmation reference and the amount; it does not receive or store your wallet PIN, OTP, or full mobile banking credentials at any point in the transaction process.
All deposit and withdrawal transaction records are retained by jb77 as part of its AML compliance obligations and account financial records. These records are accessible to you through your jb77 account transaction history. In the event of a dispute regarding a specific transaction, jb77's internal transaction logs constitute the authoritative record, subject to any conflicting evidence from the payment provider.
7Cookies and Tracking Technologies
jb77 uses cookies and similar tracking technologies on the jb77.vu website. The following categories of cookies are used:
- Essential cookies: required for the platform to function correctly. These include session authentication cookies that keep you logged in, security tokens, and load-balancing cookies. Essential cookies cannot be disabled without impairing platform functionality.
- Analytics cookies: used to collect anonymised information about how visitors use the jb77 platform, including which pages are visited most frequently and how users navigate between sections. This data is used solely to improve the platform experience.
- Preference cookies: used to remember your platform settings and preferences, such as language selection and display settings, so you do not need to re-enter them on each visit.
You may disable non-essential cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features of the jb77 platform. jb77 does not use third-party advertising cookies or cross-site tracking technologies.
8Data Retention
jb77 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy applicable legal, regulatory, accounting, and reporting requirements. The following retention periods apply as a general guide:
Account data and identity documents are retained for a minimum of 5 years from the date of account closure to comply with AML record-keeping requirements. Financial transaction records are retained for a minimum of 5 years. Gameplay logs are retained for 2 years. Marketing consent records are retained for 3 years from the date of consent or last interaction. Data held solely on the basis of consent will be deleted promptly upon withdrawal of that consent, provided it is not also required for another legal basis.
9Data Security
jb77 employs industry-standard technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data transmissions between your device and the jb77 platform; server-side encryption of sensitive data fields; role-based access controls limiting internal staff access to personal data on a need-to-know basis; regular security reviews and vulnerability assessments; and secure, access-controlled data storage infrastructure.
In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, jb77 will take prompt remedial action and notify affected players without undue delay through the contact details associated with their jb77 account.
10Your Data Rights
Subject to applicable law, you have the following rights in relation to your personal data held by jb77. To exercise any of these rights, contact jb77 support via the email address published on this site:
- Access You have the right to request a copy of the personal data jb77 holds about you. jb77 will respond to verified access requests within 30 days.
- Correction You have the right to request correction of inaccurate or incomplete personal data. Where correction is not technically possible, jb77 will annotate the record accordingly.
- Deletion You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected and where no overriding legal basis for retention applies. Deletion requests may be declined where retention is required by AML or other applicable law.
- Portability Where processing is based on consent or contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to request that it be transmitted to another controller where technically feasible.
- Objection You have the right to object to processing based on legitimate interests, including profiling, where your individual circumstances provide grounds for objection. You also have the right to opt out of direct marketing at any time without providing a reason.
To submit a data rights request, email jb77 support at the address shown on this page. jb77 will verify your identity before processing any data rights request. jb77 aims to respond to all requests within 30 calendar days. Where a request is complex or involves a large volume of data, jb77 may extend this period by a further 30 days with prior notice.
11Children's Privacy
The jb77 platform is strictly intended for adult use by persons aged 21 and above. jb77 does not knowingly collect personal data from any person under the age of 21. If jb77 becomes aware that personal data has been collected from a person under 21, it will take immediate steps to delete that data and close the associated account. If you believe that a person under 21 has registered an account on jb77, please contact support immediately via the email address on this site.
12Third-Party Links
The jb77 platform does not contain links to third-party websites for commercial or advertising purposes. Where game provider interfaces are embedded within the platform, those providers operate under their own privacy practices and data processing agreements with jb77. jb77 is not responsible for the privacy practices of any third-party service providers beyond the contractual obligations those providers owe to jb77 under their respective data processing agreements.
13Changes to This Privacy Policy
jb77 reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered players via the contact details associated with their account. The revised Policy will be published on this page with an updated effective date. Where a material change affects how jb77 processes data that was collected on the basis of consent, jb77 will seek fresh consent before applying the change to that data.
Your continued use of the jb77 platform after publication of a revised Privacy Policy constitutes your acceptance of the updated Policy. If you do not agree to the updated Policy, you should stop using the platform and contact support to request account closure.
14Contact and Privacy Requests
If you have any questions about this Privacy Policy, wish to exercise a data right, or need to raise a privacy concern, please contact jb77 using the email address below. Do not include your account password, OTP, or mobile wallet PIN in any email to jb77 support.
Email: [email protected] (plain text — not a clickable link)
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